Guidelines.

FINAL CHAPTER MEMORIAL ARTISTRY LLC Guidelines

At Final Chapter, I am committed to providing exceptional service and support in your time of need. To ensure a smooth and respectful process, I have outlined my guidelines below:

Payment Policy

  • Deposit: The design fee is an upfront payment that will be due BEFORE any memorial tributes are created. Currently, I do not offer in-house program printing, therefore you will be responsible for the printing of your programs.

  • Final Payment:  The remaining balance must be paid in full upon completion of the project and prior to the delivery of any printed (photo merges or collages) or digital materials.

  • Accepted Payments:  I accept payments via PayPal, CashApp & Zelle. All transactions are processed securely.

Design Process

  • Initial Consultation:  Typically, Final Chapter responds to initial contact within an hour. During this response, the process is outlined, and the needs of the family are addressed. As part of the intake process, a direct link to the intake form on the website will be sent to the family representative, where all pertinent information about their loved one is required. It's recommended to ensure all information provided is accurate, including the proper spelling of names before the design process begins. I only work directly with one family member or representative, and under no circumstances will I work with any other person except the representative who initiates contact, and makes payment. 

  • Revisions:  Each project includes up to 2 rounds of revisions at no additional cost. Any additional revisions beyond this, will incur an additional fee of $50.00 per edit.

  • Approval:  I require final approval of the design before printing or delivering digital files. Please review the design carefully as I cannot be responsible for any errors (such as typos or omissions) after approval is given.

Photos, Written Content & Printing

  • Photos:  The cover photo of your loved one's obituary is a crucial element in capturing their essence. It's recommended to choose a clear and high-quality photo that best represents them. If the selected photo is not of the desired quality, photo editing services are available at an additional cost to the initial design fee. Careful consideration should be given when selecting the cover photo to ensure it is a fitting tribute to your loved one.

  • Written Content:  Accurate spelling is imperative in written content. Typically, the written content is copied and pasted in its original form as received from the family representative, unless Final Chapter is responsible for writing the obituary, tributes, poems, etc. I will make grammatical corrections where necessary.

  • Printing:  Currently, Final Chapter does not provide in-house printing services. Nevertheless, I have collaborated with a trusted printer that guarantees quick turnaround times. I take pride in ensuring customers' satisfaction by maintaining my high-quality standards. It's pertinent to note that I can only guarantee the quality of printing through my partnered printing service. In the event that clients opt-out of our printing services, I will provide a print-ready PDF file inclusive of all recommended printing specifications. Please be advised that Final Chapter cannot be held liable for unsatisfactory print results from non-recommended print providers.

Turnaround Time

  • Standard Turnaround:  My standard design turnaround is 1-3 business days. If you require rush services, please inform me as soon as possible.

  • Rush Services:  Rush orders are available for an additional fee. Rush jobs will be prioritized, and I will work closely with you to meet your deadline.

Cancellation Policy:  

  • Cancellations:  If you need to cancel your project, please inform me immediately. The initial deposit is non-refundable once the design process has begun. Once memorial tributes have gone off to print ALL SALES ARE FINAL!

Refund Policy:  

  • No Refunds:  Due to the personalized nature of my services, I do not offer refunds once the design process has started and work has been delivered. I am committed to ensuring your satisfaction and will work with you to resolve any issues during the revision process.

Delivery:

  • PDF and Jpeg files:  Upon final payment, e files will be delivered via email in the required formats.

Privacy Policy:

  • Confidentiality:  All personal information provided for obituary design (including names, dates, photos, etc.) will be treated with the utmost confidentiality and will not be shared with any third parties without your consent.

  • Data Security:  I use secure platforms to process payments and store personal information. Your data is safe with me.

Copyright & Usage

  • Ownership:  Upon final payment, you will have full ownership of the obituary design. However, Final Chapter reserves the right to use the design for promotional purposes (e.g., in my portfolio or on my website), unless you request otherwise in writing.

  • Design Templates:   Any templates or custom elements used in the design are owned by Final Chapter and may not be reproduced or distributed without permission.

Communication

  • Contact:  You can reach me via email at info@finalchaptr.com or by phone at 434.333.8890. I aim to respond to all inquiries within 24 hours.

  • Business Hours:  My standard business hours are 9am - 8pm EST. For urgent requests outside of these hours, please contact me directly.

Dispute Resolution

  • In the unlikely event of a dispute, we will work together to find a resolution that satisfies both parties. If necessary, disputes will be handled in accordance with the laws of Va. usa.



Thank You for Choosing Final Chapter

I am honored to assist you during this difficult time. My goal is to provide compassionate service and beautiful, lasting tributes on behalf of your loved ones.